We operate a 30 day returns policy. If you wish to return an item because of an error on our part or it is defective we will be happy to refund your costs in returning it to us in addition to replacing the item. Faulty items must be returned unused and in the original packaging within 30 days of purchase providing RDA have been notified. If you have purchased goods online and are a consumer (a private person buying for their own personal use) then you have the right to cancel your purchase at any time within 14 days of receipt of your goods. If you wish to cancel an order which you have not received, please telephone us on 01926 405 979 . If you have received your goods and wish to cancel within 14 days please return them in an unused condition, complete, unopened and in a re-saleable condition. We will give you a refund of the price paid (excluding carriage costs and/or other surcharges which are non-refundable) Personalised items can only be returned if they are faulty.